Here are answers to our most frequently asked shipping questions (FAQs).
When will my order ship?
We ship orders on Tuesdays each week using UPS so plants arrive safely within 3 days.
- Cutoff is midnight Sunday to ship on Tuesday.
- When you place your order, you will immediately receive a confirmation email.
- When we ship your order, you will receive another email with the tracking info.
- If you have a seedling emergency, contact us and we will do our best to help you!
- PLEASE CHECK THE FORECAST FOR SEVERE WEATHER B/W ATLANTA AND YOUR LOCATION.
- We are not responsible for seedlings damaged by extreme hot or cold temperatures during travel.
Pick Up & Drop In Orders —
- When can I pick up my order or drop-in to shop?
- Our greenhouse is open Tuesdays and Thursdays from 9a-12p (weather permitting).
- We are also available by appointment. Call or text us to schedule an appointment. We will do everything possible to accommodate
- We are also available by appointment. Call or text us to schedule an appointment. We will do everything possible to accommodate
- Our greenhouse is open Tuesdays and Thursdays from 9a-12p (weather permitting).
- Go to Directions for detailed directions to the greenhouse (it’s tricky!)
Our Policy for Shipping Live Plants is Satisfaction Guaranteed!
We promise to only ship high-quality, healthy seedlings!
If something happens between our house and yours and your seedlings incur shipping damage or do not arrive happy,
please send photos and details to Support@ATLUrbanFarms.com immediately to be covered by our guarantee.
Plant the seedlings immediately in your Tower Garden.
If they do not improve within 5 days,we will refund any damaged seedlings.
If you wish to replace seedlings, we will cover the seedling cost if you cover the additional shipping.
After 5 days, we trust our seedlings are in your good hands!
Got Questions? Contact us!
#1 Question: WHY IS SHIPPING SO EXPENSIVE?
We ask ourselves that every day! The repeated answer is “it is what it is”. We use UPS Ground because it has proven to be the safest, most reliable, and most affordable option. We are constantly evaluating other options, but each one compromises safety and reliability for cost. We are not willing to work hard to grow healthy plants for your future food, and then have them lost or delayed. We stand behind our plants, and your trust is important to us.
When is the best time to order?
Good question! The best time to place online orders is Wednesday. Orders received Monday-Sunday ship on Tuesdays so our online inventory is at its lowest on Monday before we update inventory after shipping on Tuesday.
What if what I want is out of stock?
Feel free to email us about availability or add a comment to your order. If it’s available on shipping day, we will contact you.
When and what should I plant in my Tower Garden?
Our online inventory is grouped by Categories. Check out each category to see what is currently available. You can also shop by Tags such as Indoor Gardens, Heat Tolerant, Salad Towers, etc. If you need more help, contact us 🙂
What do I do when my seedlings arrive?
Best Practices to care for your seedlings is on the back of the Packing List included with your order. To remove the seedlings from the deep trays, gently use your finger or a pencil/pen with a flat top into the hole in the bottom of the tray. Gently push until the seedling becomes loose, and the seedling will come out. Be careful not to tug on the leaves or the stems from the top until the rockwool is loose on the bottom.
My seedlings arrived, they look beautiful, how do I know what is what?
Your seedlings will be shipped in a tray with an orange dot or painted corner. The Packing List is included. Turn the tray so the ORANGE dot or ORANGE CORNER is in the top left position – this is Seedling #1. The Packing List also has hand-written numbers along the left side. These numbers correspond to each slot – #1 on the list is the first slot at the top left with the orange corner. #2 is to the right, etc. #6 is the first seedling of the 2nd row, etc. When you remove the seedlings from the tray, be sure to label them!
How are your seedlings shipped? When will they arrive?
We ship seedlings via UPS within 3 days from Ball Ground, Georgia. We ship in deep plastic trays that hold the seedlings upright and secure during transport in plain brown boxes. We ship on Tuesdays, so they will arrive Wednesday-Friday, depending on your location.
UPS My Choice users: When we create the UPS label for your order on Monday you may receive a notification from UPS that your order has shipped. All orders ship on Tuesday each week. On Tuesday, you will receive an email with the tracking info. Once UPS picks up and scans your box, you can follow the UPS tracking info. Until it has been picked up and scanned, the UPS info will only say “Label Created”.
Is there a minimum or maximum number of seedlings I can order?
Nope, you can order 1 or more. But… the shipping cost is about the same for 1 or 20, so we recommend filling the box (10, 20, 30, or 40) to reduce your total cost per seedling.
Are your seedlings Organic?
Our seedlings are grown naturally to organic standards from non-GMO seeds with no synthetic pesticides, herbicides, or fungicides. For more details, read our article To Be (Organic) or Not To Be.
Can I put your seedlings directly into the Tower Garden?
Yes! Seedlings purchased from ATL Urban Farms are grown in the same rockwool that comes with your Tower Garden and should be planted as soon as they arrive.
Can I plant rockwool seedlings in a dirt garden or container?
Yes! Before planting in soil, remove any excess rockwool without damaging the roots and plant in a small pot. Keep the rockwool moist until the roots are well established in the soil. Never let rockwool dry out and choke the roots before they are established and strong. Once they have acclimated to the soil, you can plant in the containers, raised bed, or your garden.
When purchasing a seedling package, do they all have to be the same?
Absolutely not. You can choose any combination of seedlings we have seasonally available. If searching for a particular type of plant, use our Products by Category or Tags to filter your search.
Do you offer discounts for large orders and/or wholesale pricing?
Yes, sorta. We are working on an online wholesale and volume program, but we aren’t there yet. If you are interested in either, please contact us and we’ll work together to meet your needs.
My seedlings arrived, and they appear a little yellow and sad. Is this normal?
Yes. Your seedlings have spent 1-3 days in a box without exposure to light or nutrients, so it is normal for them to arrive a little sad. It’s helpful to know “seed leaves” vs “true leaves” too. The first leaves to germinate are the seed leaves. The 2nd set of leaves is called “true leaves”. If the “first leaves” are yellow, no worries, they will die off. If mature “true” leaves are brown or wilted, this is not normal. Please contact us immediately to address any plants that arrive severely damaged or dead.
Do you guarantee your seedlings?
Yes! Our policy is satisfaction guaranteed! Our mission is to feed families, and we are proud to grow and ship strong, healthy seedlings. Even though we can’t guarantee what happens between our house and yours, we can’t fulfill our mission if you can’t grow food. We just ask you to notify us IMMEDIATELY of any issues and send pictures to help us determine if there was a problem we need to address and improve.
PS There is a difference between damaged seedlings and distressed seedlings. When seedlings arrive, they may be sad from travel and need a couple of days with good light and nutrients to recover. They will flourish quickly and sometimes miraculously. If you feel they are especially sad and you notify us, we can help in the adjustment process. If they take a turn for the worse while in your care with our help, we will happily refund. If they take a turn for the worse and we are not notified until later, it is too late for us to mediate, and we both lose.
How big will the seedlings be when I receive them?
The seedlings will be between a half-inch and 3 inches in size, depending on the crop. They will have roots showing and be ready to plant directly in your garden. There is a narrow window between big enough to ship and too big to ship, so sometimes we have to make last-minute substitutions or adjustments.
My seedlings didn’t arrive on time, or the box arrived beat up. What should I do?
Snap a photo of the seedlings (and box if the box is damaged) and email it to Support@AtlUrbanFarms.com as soon as possible. We will refund the seedlings and notify UPS. The pictures are important for us to file a damage claim with UPS. If they refund the shipping we will replace the seedlings at no cost to you. If they decline the claim, we will replace the seedling if you cover the shipping costs. It can take weeks for UPS to respond.
I am unable to plant my seedlings in my Tower Garden immediately. How long can they survive without being planted?
That depends. To keep seedlings healthy until planting, they need good sunlight or 16 hours of LED light and nutrients. They can survive a couple of weeks with good care, but they will not thrive until they are planted. Be sure to water them every day and never let the rockwool dry out. Use nutrients 2-3 times a week if possible. Do not overwater or sit in standing water. Leaving rockwool sitting in water or nutrients can cause root damage.
Can I keep the seedlings indoors?
With grow lights, yes, but natural light through UV-protected windows is not enough for healthy plant growth. All plants require UV/sunlight for healthy growth, or they will grow weak and stretch in search of light. Once a plant starts to do this, there is no turning back the clock. Even if it is cold, put the plants outside at least 6 hours in a sunny location in the afternoon and bring them back inside during the evening. If it is very hot, place them outside for 6 hours in the morning.
If you have other questions, call, text or email us. We’re happy to help!
