Shipping FAQs

When will my order ship? 

We ship orders by Tuesday each week using UPS 3-day Ground to the eastern U.S. Click here to see UPS MAP where we ship.

  • Cutoff is midnight Sunday to ship the following week. 
  • When you place your order you will immediately receive a confirmation email.
  • When we ship your order you will receive another email with the tracking info. 
  • If you have a seedling emergency, email or call us and we will do our best to help you!

Pick Up & Drop In Orders —

  • When can I pick up my order or drop-in to shop?
    • The greenhouse is open Tuesdays, Thursdays and Saturdays  9:00 am to 12:00 pm 
    • We are also available by appointment. Email or call us to schedule an appointment. We will do everything possible to accommodate  🙂
  • Go to Directions for detailed directions to the greenhouse (it’s tricky!)

 

Our Policy for Shipping Live Plants 

Satisfaction Guaranteed!

We promise to only ship high quality, healthy seedlings!


If something happens between our house and yours and your seedlings incur shipping damage or do not arrive happy,

please send photos and details to Support@ATLUrbanFarms.com immediately to be covered under our guarantee.


If unhappy seedlings are planted immediately in your Tower Garden and they do not improve within 5 days,

we will replace 5 or more seedlings or refund less than 5 damaged seedlings. 

After 5 days we trust our seedlings are in good hands! 

Got More Questions? Contact us

 

When is the best time to order?
Good question! The best time to place online orders is Wednesday. Orders received Monday-Sunday are shipped on Tuesday (occasionally on Monday too) so our online inventory is at it’s lowest on Monday before we update inventory on Tuesday (usually). 

What if what I want is out of stock?
If any item you want is out of stock be sure to set an alert! You will be notified as soon as the item is available. Also feel free to email us about availability. If you need to place a large order or make special requests, please contact us. We love to hear from you!

When and what should I plant in my Tower Garden?
Our online inventory is grouped by Categories. Check out each category to see what is currently available. Also checkout our Pinterest “What to Grow” board for great options (a Pinterest account not required). Also visit the Tower Garden website for great resources on plants you can grow and how to grow. 

What do I do when my seedlings arrive?
Read our Best Practices for Transferring Seedlings about caring for your seedlings after they arrive. There will also be a care sheet in the shipping box with instructions. To remove the seedlings from the deep trays, gently use a pencil or pen with a flat top into each of the holes in the bottom of the tray. If you push too much in just one hole you may push through the rockwool and damage the plant. Gently push a bit around on each hole until the seedling becomes loose. Then you can push through the middle hole and the seedling will come out. Be careful not to tug on the leaves or the stems from the top until the rockwool is loose on the bottom.

My seedlings arrived, they look beautiful but how do I know what is what? 
Your seedlings will be shipped in a tray with an orange dot or orange corner. Your packing list and a Best Practices/Seedling Chart is also included. The top of the Seedling Chart says “Turn the tray so the ORANGE dot or ORANGE CORNER is in the top left position – this is Seedling #1”. Your packing list has hand-written numbers along the left side. These numbers correspond to the tray slots – #1 on the list is the first slot at the top left with the orange corner. #2 is to the right, etc. #6 is the first seedling of the 2nd row, etc. 

How are your seedlings shipped? When will they arrive? 
We ship seedlings via UPS 3-day ground from Ball Ground, Georgia. We ship in deep plastic trays that hold the seedlings upright and securely during transport in plain brown boxes. We ship on Tuesdays so they will arrive Wednesday – Friday depending on your location. View the UPS map to see how many days from your area. (We are constantly researching shipping options for the best pricing and reliability.)

UPS My Choice users: When we create the UPS label for your order you may receive a notification from UPS that your order has shipped. All orders ship on Tuesday. After we have packed your order you will receive an email from Orders@ATLUrbanFarms.com with the tracking info. Once UPS picks up and scans your box you can follow the UPS tracking info. Until then the UPS info will only say “Label Created”.

Is there a  minimum or maximum number of seedlings I can order?
Nope, you can order 1 or more. But… the shipping cost is about the same for 1 or 20 so we recommend ordering as many as you can at one time to reduce the cost per seedling.

Are your seedlings Organic?
Our seedlings are grown naturally to organic standards from non-GMO seeds with no synthetic pesticides, herbicides or fungicides. For more details, read our article To Be (Organic) or Not To Be

Can I put your seedlings directly into the Tower Garden?
Yes! Seedlings purchased from ATL Urban Farms are grown in the same rockwool that comes with your Tower Garden and should be planted when as soon as they arrive.  

Can I plant your seedlings in my dirt garden or a container?
Yes! Before planting in soil make sure the roots are coming out of the rockwool and keep the rockwool moist until the roots are well established in the soil. Never let rockwool seedlings dry out. 

When purchasing seedling package, do they all have to be the same?
Absolutely not. You can choose any combination of seedlings we have seasonally available. If searching for a particular type of plant, use our Products by Category or Tags to filter your search.

Do you offer discounts for large orders and/or wholesale pricing? 
Yes, sorta. We are working on a wholesale and volume program but we aren’t there yet. If you are interested in either, please contact us and we’ll work together to meet your needs. 

My seedlings arrived and they appear a little yellow in color. Is this normal?
Yes. Your seedlings have spent between 1 and 3 days in a box without exposure to light or nutrients so it is not unusual for them to arrive a little weak and sad. It’s helpful to know “first leaves” vs “true leaves” too. First leaves are the first leaves that germinate. The 2nd set of leaves are called “true leaves”. If the “first leaves” are yellow, no worries, they will die off. If mature “true” leaves are brown or wilted this is not normal, so please contact us immediately and we will happily replace, refund or offer credit.

Do you guarantee your seedlings?
Yes! Our policy is satisfaction guaranteed! ATL Urban Farms only ships strong, healthy seedlings and our mission is to feed families. Even though we can’t guarantee what happens between our house and yours, we can’t fulfill our mission if you can grow food. We just ask that you notify us of any issues and send pictures to help us determine if there are shipping issues or plant issues we can improve.

There is a difference between damaged seedlings and distressed seedlings. When seedlings arrive they may be sad from travel and need a couple days in the tower to recover. They will flourish quickly and sometimes miraculously. If you feel they are especially sad and you notify us, we can help in the adjustment process. If they take a turn for the worse while in your care with our help, we will happily replace, refund or offer a credit. If they take a turn for the worse and we are not notified until later, it is too late for us to mediate and we both .

How big will the seedlings be when I receive them?
The seedlings will be between a half inch and 3 inches in size, depending on the crop. They are big enough to be placed directly in your Tower Garden. There is a narrow window between big enough to ship and too big to ship so sometimes we have to make last minute substitutions or adjustments.

My seedlings didn’t arrive on time or the box arrived beat up. What should I do?
Snap a photo of the seedlings (and box if the box is clearly damaged) and email it to Support@AtlUrbanFarms.com as soon as possible. We will replace, refund or offer a credit. The pictures are important for us to file a damage claim with UPS.

I am unable to plant my seedlings in my Tower Garden immediately. How long can they survive without being planted?
To keep seedlings healthy until planting, they need a minimum 6 hours of UV or sunlight a day, a shallow tray with ¼ inch of clean water each morning and half-strength, pH-balanced, mineral blend water every 3-4 days. They will be safe a couple of weeks with good care. 

Can I keep the seedlings indoors?
Under UV lights yes but natural indoor light is not usually enough for healthy plant growth. All plants require UV/sunlight for healthy growth or will grow weak and stretch in search of light. Once a plant starts to do this there is no turning the clock back. Even if it is very cold put the plants outside at least 6 hours in a sunny location in the afternoon and bring them back inside during the evening. If it is very hot outside, place them outside for 6 hours in the morning. Be sure to keep them in a tray to water them every day. Placing them in a sunny window inside may not be enough light because most house windows are designed to filter UV light.

 


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