When will my order ship?
We ship orders on Monday and Tuesday each week using UPS Ground:
- If you order Tuesday-Sunday, your order will usually ship the following Monday.
- If you order on Monday, your order will ship on Tuesday.
- If you have a seedling emergency, email or call us and we will do our best to help you!
Pick Up & Drop In Orders
- When can I pick up my order or drop-in to shop?
- Tuesdays 10:00 am to 2:00 pm
- Saturdays 9:00 am to 2:00 pm
- By appointment. Email or call us to schedule an appointment. We will do everything possible to accommodate 🙂
- Go to Contact Us for detailed directions to the greenhouse!
~Got Questions? Check out our FAQs or contact us. ~
Our Policy for Shipping Live Plants – 100% Satisfaction Guaranteed!
- Our Responsibility: We will only ship the healthiest, highest quality seedlings. Minor stress like slight yellowing or wilting due to shipping is normal. Your seedlings will improve quickly when they are in your Tower Garden® with appropriate amounts of Mineral Blend and balanced pH.
- We reserve the right to make seedling substitutions when necessary.
- Your Responsibility: Open the box immediately and take a picture (just in case). Place the seedlings in your Tower Garden as soon as possible. Care instructions are enclosed with your order.
- If you have any concerns, notify us via email at Support@atlurbanfarms.com with your pictures to help us help you. The pictures help us determine if we can improve something on our end.
- Replacement/Refund Policy: We will replace, refund or issue a gift certificate based on the circumstances and your preference.
- Our #1 goal is happy, healthy customer with happy, healthy seedlings 🙂
If you have trouble placing an online order or have any questions,
please call Jaclyn 9 am – 4 pm ET at 404.800.4435
or email Support@ATLurbanfarms.com anytime and we will respond asap.
What else can we do for you?
- Filling multiple towers on a regular basis? Ask us about wholesale prices for seedling pre-orders. We will seed what you want to deliver when you want.
- Need Show plants for an event? We usually need 2 weeks lead time to ship larger plants. Extra charge may apply.
- Seedling emergency? We will always go the extra mile to help.
- Have recommendations for seedlings? We are always looking for new plants and varieties!
- Have questions about your plants or towers? We love talking shop!
- Or just call to chat about gardening!
- We are here to serve you and serve with you!