Cutoff time for orders:
- Midnight on Monday to be shipped on Tuesday.
- Any orders placed after midnight on Monday will be shipped the following Tuesday.
- If you have a seedling emergency, email or call us and we will do our best to help you!
Pick Up & Drop In Orders
- When can I pick up my order or drop-in to shop?
- Tuesdays 10:00 am to 2:00 pm
- Saturdays 9:00 am to 2:00 pm
- By appointment. Email or call us to schedule an appointment. We will do everything possible to accommodate 🙂
- Go to Contact Us for detailed directions to the greenhouse!
~Got Questions? Check out our FAQs or contact us. ~
Our Policy for Shipping Live Plants – 100% Satisfaction Guaranteed!
- Our Responsibility: We only ship the healthiest, highest quality seedlings. Minor stress like slight yellowing or wilting due to shipping is normal. Your seedlings will improve quickly when they are in your Tower Garden® with appropriate amounts of Mineral Blend. We reserve the right to make seedling substitutions when necessary.
- Your Responsibility: Open the box immediately and place the seedlings in your Tower Garden as soon as possible. Care instructions are enclosed with your order. If you have any concerns, notify us via email at Support@atlurbanfarms.com with photos to help us help you.
- Replacement/Refund Policy: We will replace, refund or issue a gift certificate based on the circumstances. We will not be happy until you are happy 🙂
When you click [Buy Seedlings Now] you are accepting these policies!
If you have trouble placing an online order or have any questions,
please call Jaclyn 9 am – 4 pm ET at 404.800.4435
or email Support@ATLurbanfarms.com anytime and we will respond asap.
Also contact us about Wholesale pricing for pre-orders, Show plants, Seedling emergencies, recommend your favorite seed for us to carry or just chat about gardening!
We are here to serve you and serve with you!