Winter Shipping Schedule: To provide the fastest, safest and most affordable delivery options, we ship orders on Tuesdays with the exception of holidays. We use UPS 3-day ground service from Atlanta. Click here to view the US map of our service area.
Cutoff time for orders:
- Midnight on Monday to be shipped on Tuesday.
- Any orders placed after midnight on Monday will be shipped the following Tuesday.
- If you have a seedling emergency, email or call us and we will do our best to help you!
Pick Up Orders
- Please place your order at least 24 hours prior to your pick up time.
- Place your order online and during Checkout select a day/time to pick up.
- Available pick up times:
- Tuesdays 10:00 am to 2:00 pm
- Saturdays 9:00 am to 2:00 pm
- By appointment. Email or call us to schedule a pick up appointment before placing your order. We will do everything possible to accommodate 🙂
- Go to Contact Us for detailed directions to the greenhouse!
- If you are placing your order to be picked up at an event, please select “Regional Event” when checking out and type the name of the event in the “Order Notes” section.
~Got Questions? Check out our FAQs or contact us. ~
Our Policy for Shipping Live Plants – 100% Satisfaction Guaranteed!
- Our Responsibility: We only ship the healthiest, highest quality seedlings. Minor stress like slight yellowing or wilting due to shipping is normal. Your seedlings will improve quickly when they are in your Tower Garden® with appropriate amounts of Mineral Blend. We reserve the right to make seedling substitutions is necessary.
- Your Responsibility: Open the box immediately and place the seedlings in your Tower Garden immediately. Care instructions are enclosed with your order. If you have any concerns, notify us via email at Support@atlurbanfarms.com with photos as soon as they arrive. We cannot be held responsible if we are not notified within 48 hours.
- Replacement/Refund Policy: We will replace or refund seedlings damaged in the shipping process. Based on individual circumstances, we will ship replace seedlings at no charge or issue a refund for the price of the seedlings. If we are not notified within 48 hours of arrival and you wish replacements, we ask that you pay the shipping charges for the replacements.
When you click [Buy Seedlings Now] you are accepting these policies!
If you have trouble placing an online order or have any questions,
please call Jaclyn 9 am – 4 pm ET at 404.800.4435
or email Support@ATLurbanfarms.com anytime and we will respond asap.
Contact us anytime about large orders, show plants or seedling requests too!
We are here to serve you and serve with you!