FAQs

Can I Drop-in and Shop?
Yes! We LOVE visitors – come look around, shop, bring your friends, share our seedling and Tower Garden love!  We are not on-site all day every day so please contact us before driving over.  We are usually right around the corner but appointments help us so much. We look forward to seeing you!

When is the best time to order?
Good question! The best time to place online orders is Wednesday morning. Orders received Tuesday-Monday are shipped the following Tuesday so our inventory is at it’s lowest on Tuesdays. We do our biggest inventory updates Tuesday evening so inventory is the highest on Wednesday. We also evaluate seedlings during the week so be sure and set an alert if any item you want is temporarily out of stock. Also feel free to email us regarding availability, making a large order or special requests. We love to hear from you!

When and what should I plant?
In most areas in the South and East you can enjoy 3 – 4 growing seasons, spring, summer and fall. Visit the Tower Garden website for great resources on plants you can grow and how to grow. Checkout our Pinterest “What to Grow” board for great options too.

Are your seedlings Organic?
Our seedlings are grown naturally to organic standards from non-GMO seeds with no synthetic pesticides, herbicides or fungicides. Dr. Carlos wrote a great article A Scientific Look: Is Tower Garden Mineral Blend Organic? for good explanation of gardening with Tower Garden.  Here are a couple of other articles to help explain Organic:  Organic: Does it really mean what you think it means and What Does Organic Really Mean, and Is it Worth my Money?

Can I put the seedlings directly into the Tower Garden?
Yes. Seedlings purchased from ATL Urban Farms are grown in the same rockwool that comes with your Tower Garden and are ready to plant when received.

When purchasing a pack of seedlings, do they all have to be the same?
Absolutely not. You can choose any combination of seedlings we have seasonally available.

Do you guarantee your seedlings?
Yes! ATL Urban Farms only ships strong, healthy seedlings, but on rare occasions they may be damaged in transit. There are many external factors that may affect your seedlings after they leave the greenhouse. Because these factors are beyond our control we must be notified within 48 hours of delivery. If your seedlings do not arrive in good condition, please inform us within 48 hours of receipt via email with a photo of the affected seedlings.

Why 48 hours when it takes time for seedlings to adjust after planting?
There is a difference between damaged seedlings and distressed seedlings. When seedlings arrive they will be sad from travel and do need a couple days in the tower to recover. They will flourish quickly and sometimes miraculously with TLC. If you feel they are especially sad and you notify us, we can help in the adjustment process. If they take a turn for the worse while in your care with our help, we will replace them at no charge or refund them if needed. If they take a turn for the worse and we are not notified until later, it may be too late for us to help.

How big will the seedlings be when I receive them?
The seedlings will be between a half inch and 4 inches in size, depending on the crop. They are big enough to be placed directly in your Tower Garden. They will not be as large as plants you purchase from your local nursery. There is a fine line between seedlings safe to ship and too big to ship so sometimes we have to make last minute changes.

How are your seedlings shipped?
We ship seedlings via UPS 3-day ground from Cumming, Georgia. We ship in deep plastic trays that hold the seedling rockwool in place securely during transport in plain brown boxes.

My seedlings took longer than expected to arrive or the box arrived a little beat up. What should I do?
Simply snap a photo of the seedlings (and box if the box is clearly damaged) and email it to Support@AtlUrbanFarms.com within 48 hours of receipt and we will happily replace, refund or offer a credit. The pictures are important for us to file a claim with UPS.

My seedlings arrived and they appear a little yellow in color. Is this normal?
Yes. Your seedlings have spent between 1 and 3 days in a box without exposure to UV light so it is not unusual for them to arrive a little yellow in color. If your seedlings are brown or wilted this is not normal so please contact us within 48 hours of receipt and we will happily replace, refund or offer credit.

I am unable to plant my seedlings in my Tower Garden immediately. How long can they survive without being planted?
With the exception of lettuce, you can hold your seedlings for weeks without planting them. Lettuce gets tougher and bitter as it gets older and this will happen whether in the Tower Garden or not. Providing your seedlings are exposed to UV/sun light a minimum of 5 hours a day, put them in a shallow tray with ¼ inch of clean water each morning, use pH-balanced, mineral nutrient water every three days, they will be fine for weeks (lettuce no more than a week).

Can I keep the seedlings indoors?
Not recommended! This is a common mistake. Seedlings may be small but they are actually much more resilient than you think. All plants require UV/sun light and without it they will grow long and stretch in search of light. Once a plant starts to do this there is no turning the clock back. If it is still very cold put the plants in a sunny location outside during the day where they will get 5 hours of sun and then bring them back inside during the evening. If it is still very hot, place them in morning sun for 5 hours and keep in shade in afternoon. Be sure to keep them in a tray with ¼ inch of water. Do not keep them in a sunny window inside as most windows filter UV light.

What do I do when my seedlings arrive?
Read our Best Practices for Transferring Seedlings about caring for your seedlings after they arrive. There will also be a care sheet in the shipping box with instructions.

CHRISTMAS-NEW YEAR SHIPPING SCHEDULE - due to the UPS shipping schedule we will not ship the week of Christmas or New Year. Orders placed after Tuesday DEC 18th will ship Tuesday JAN 8th. Merry Christmas & Happy New Year from ATL! We love & appreciate you so much! Dismiss